Account Deletion

When you delete your Bajriwala account, we remove or anonymise personal data that identifies your account, subject to data we must keep for tax, accounting, dispute handling, fraud prevention or other legal obligations. Deleting the app from your device does not by itself delete your account — you need to submit a deletion request as described below.

More detail on how we handle personal information is in our Privacy Policy.

Use any of the following methods:

1. Email (recommended)

   Send a message to support@bajriwala.com with the subject line Account deletion request. Include:

   • The registered mobile number on your Bajriwala account
   • Your full name as shown in the app
   • A clear statement that you want the account permanently deleted
   • Optional: a short reason for the request
2. In the Customer App

   Open Account / Profile, use Contact Support or the help option, and ask for account deletion. Where an in-app “Delete account” control is available, you may use that flow instead.

3. Phone or WhatsApp

   Contact support using the phone or WhatsApp channel published on this site or in the app. We will still verify that the request comes from the account holder before deleting data.

We may ask you to confirm the request (for example via OTP on the registered mobile number) so we do not delete someone else’s account by mistake.

After a verified request, we delete or irreversibly anonymise, as applicable:

• Account profile details (name, mobile number, email, profile settings)
• Saved delivery sites and addresses tied to the account
• Cart, wishlist and similar in-app preference data
• Push-notification tokens and device links for that account
• Loyalty points balance associated with the account (if any)
• Authentication sessions so you can no longer sign in with that account

Order history that is no longer required for legal retention may be deleted or stored only in anonymised / aggregated form.

Some records cannot be fully erased immediately or at all, because of law or legitimate operational needs. We may retain for the required period:

• Order, payment-status, invoice and GST records needed for tax, accounting and audit
• Records needed to handle disputes, chargebacks, refunds or fraud investigations
• Information we must keep under applicable Indian law (including the Digital Personal Data Protection Act, 2023, where retention is required or permitted)

Retained records are limited to what is necessary and are not used to market to you after the account is deleted.

Once we verify your request, we aim to complete account deletion within 7–30 business days. Complex cases (for example open orders, pending refunds or active disputes) may take longer; we will tell you if more time is needed.

If you have an open order that is not yet delivered or settled, we may ask you to wait until that order is completed or cancelled before finishing deletion.

When deletion is complete you will no longer be able to sign in with that account. To use Bajriwala again you must register a new account. Deleted personal data cannot be restored.

Uninstalling the app from Google Play or the App Store only removes the app from your device. Follow the steps on this page if you also want the account and personal data removed from Bajriwala systems.

For account deletion or related privacy requests, contact Bajriwala:

• Email: support@bajriwala.com
• Phone: +91 92118 99956

See also our Privacy Policy and Terms & Conditions.